JR
Juan R

1 reviews | Active since Jul 2011

30 Apr 2017, 10:15

Bad internet connection for a month now

<p>I pay for a 4mbps internet connection every month, and did not have any problem getting an avarege of 3.8mbps untill the 5th of March. Since then i am getting a an unstable intermitted speed at best avareging 2.6mbps. today i am at 0.5mbps. I have reported this and nothing is done. Telkom send me messages that my line has been restored on the 26th of March ***. I am still paying for a service i am not getting which i do not have to according to the consumer protection act and still do not even pick up a connection to measure my data speed. So how long am i still going to pay for a service which i'm not getting. Either fix this or refund me please...</p>

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Replies (2)
JR
Juan R's update05 May 2017, 09:56
Reviewer Update

I have received messages that the next available technician will attend to this. Still I am running on a speed even less than 1mbps now, and there was a day that I was back at running 3.5mbps. When will this be fixed once and for all and my line speed be restored to a constant 3.8mbps? This fault has been open now for a long and overdue time.

JR
Juan R's update05 May 2017, 09:56
Reviewer Update

I have received messages that the next available technician will attend to this. Still I am running on a speed even less than 1mbps now, and there was a day that I was back at running 3.5mbps. When will this be fixed once and for all and my line speed be restored to a constant 3.8mbps? This fault has been open now for a long and overdue time.