Bad internet connection ***

Title: Telkom's Unreliable Internet Service – Months of Disconnections and No Permanent Solution

I am extremely disappointed with the service I have been receiving from Telkom.

For several months now, I have been experiencing constant internet disconnections, approximately 5–10 times a day. Every time the connection drops, I have to physically switch my router off and on again just to get the internet working.

I upgraded my internet speed specifically because I rely on a stable connection for work. Telkom also replaced my router, but unfortunately, the situation has not improved.

I have contacted Telkom numerous times, and every consultant attempts different troubleshooting methods. The connection may work for an hour or two, but the problem inevitably returns. I am tired of repeating the same process and explaining the same problem to different consultants without anyone identifying or fixing the actual cause.

My latest complaint was logged by a consultant named Lerato under reference number ***. However, I still have no clear explanation of what is wrong, what is being done to resolve it, or when I can expect a permanent solution.

How is a customer expected to work effectively when their internet connection drops several times a day? What is the point of upgrading and paying for a faster internet package when the service is so unreliable that it cannot serve its intended purpose?

I cannot continue calling Telkom every week, wasting my time and receiving temporary fixes that do not solve anything.

I am publicly requesting that Telkom:

1. Escalate this matter to senior technical management. 2. Conduct a proper technical investigation to identify the root cause. 3. Provide a permanent solution to the repeated disconnections. 4. Explain what has been causing the problem and provide a realistic resolution date. 5. Consider appropriate compensation or a service credit for the prolonged period during which I have not received the reliable service I am paying for.

I have been patient for months, but my patience is running out. I should not have to fight this hard to receive a service that I pay for every month.

I expect Telkom to take accountability and resolve this matter rather than offering yet another temporary fix.

Telkom, please stop troubleshooting the symptoms and fix the actual problem. I need a reliable internet connection, not another apology or a temporary reconnection.

I look forward to a meaningful response and, more importantly, a permanent resolution.