Bad internet

from the begging of this month march we, in this small town, have severe latency issues and every time we call customer services and report the problem they just reset the port! We are gamers and know when there is problems! Evert night between 17:00 and 23:00 we suffer with latency issues we cant play game or surf the web! technicians have been dispatched but still no good! i speak for all in our town that telkom does not care about there customers! We are paying so much money every month and deserve also the best!