Bad insurance claim service

Put an insurance claim on Thursday 6/06/2024. Till to date they put me from pillar to post, I do not know the outcome. At first they said my application is short of bank statement via email. I sent it on Friday 07/06/ 2024. Monday 10/06/2024 when I phoned I was told its a Police Affidavit, which I have proof from my sent emails. Mind you I started my application via their wasup number, from Thursday till Monday they have been transferring me to an Agent. Ive spoken to Ntokozo N, I apologise for name and Shaming. She answered my email when I sent my telkom statement as if its my first application, had no clue about my application. I asked to speak to her supervisor she told me that her supervisor is busy and she will leave a message. Till now, no supervisor phoned.

To telkom insurance, how come your employees have no clue about insurance claim in progress regardless of putting reference number in emails as subject.

I am very disappointed, the way you treating me is uncalled for. Your agents are responding to my emails to click responded without looking whats this all about. Your wasup claim option remove it from your call option, its dead and useless.