Bad, horrible service!!!

Monday, 05th August I logged a call regarding my home internet not working. I received reference number ***1. A day or so later I received a text that informed me that my Internet has been restored - which was not the case. I called Telkom on 10210 to let them know that my Internet has not been restored. 10 minutes later after i had made the call to Telkom I received another text informing that my Internet has been restored - which was still not the case. I then logged another call and the reference number is ***1 and I also called 10210 to follow up and I have been moved from pillar to post. whilst holding for the technical department that is supposed to help me - i am conveniently cut off. I called numerous times (more than six times) and the consultant said "please hold for the technician who will assist you" and yes indeed i waiting +- 6minutes per call and got cut off. It has been four days now without Internet and for a company that specializes in communication, you are not helpful at all. This is bad! bad! bad service to say the least.