Bad for Business!

<p>We currently have a Telkom Business account comprising of 2x ADSL lines, various landlines and a PBX system to transfer calls. We started experiencing issues with the PBX system in December 2016, with clients reporting to us that their calls to our reception were going unanswered, although the calls were not ringing through on our side. We reported the problem, and Telkom came back and said they could find no fault. The problem persisited, and again Telkom found no fault. This happened a total of around 6 times over a period of 5 months, until a technician was sent out with a brain, who narrowed the fault down to the hunting line for the PBX, even though said technician had the tools and ability to repair the fault, he refused as we had not logged a fault on the hunting line. We logged the fault. On 2 separate occations, techs were sent out who were not qualified to work on the PBX, the third tech could only complete half the job, and left us with no hunting line. Eventually a qualified tech was sent and the fault repaired 6 months after inital report to Telkom. After the repair was effected, there has been such bad interference on the hunting line that it is unusable. Over the last few months we have been issued countless reference numbers, I have sent countless messages via Telkom's Facebook page, expressing urgency as this is our business line, and we are potentially losing business. I have had two calls from Telkom asking me about faults on numbers and addreses unrelated to our fault, and after both of those calls we have been told that the fault has been rectified when it has not been. We are unfortunately only halfway through the 5 year PBX contract with Telkom and strongly feel that Telkom is not holding up their contractual obligations. Telkom had thus far proven that they are bad for business, and will make no effort at all to rectify an issue that is now in it's 7th month.</p>