bad for business

we are a business and need to get 2 lines reactivated after a misunderstanding with cancellation. we phoned the business number yesterday at 10am. was transferred from one person to another, from one department to another. at 1pm we still had no assistance. today we phoned again, asked for assistance again, were given an email address to send an email to, to get lines reconnected, no response yet again. we are a medical practice and now we are unable to do business because of telkom's bad bad bad bad bad bad client service and their overall business service. we need these line activated asap but no help from telkom. not even via twitter or facebook you get any feedback.