Bad follow up on repair

We encountered faulty Telkom lines on Thursday 20/8/2015. I reported the issue to Telkom on-line faults department on Friday morning 21/8/2015. They rep**** to my queries only the next day, Saturday 22/08/2015? With reference number for the fault: 191CTZ210815. Up to now, I have had NO reply from Telkom, on the outcome of this issue.<br> When you phone to find out, they refer you to the one person to the other, and not one can give you any positive feedback? Useless if you ask me!<br> I sent an e-mail this morning at around 06h30, and still no reply on that even.<br> Telkom does not care for the existing clients in areas, were the new technology not yet available, they don't even try to implement in the outlying areas, we are left in the dark, permanently! What happens now?