Bad first time experience!

To whom it may concern,

I have taken out a contract out with you not so long ago but i just would like to say the experience that i have received is not good. I first approached the advert via Facebook, inserted my details and no phone call, then web site, a call and nothing further from there. Only once i called in no profile found I then had to give out all my information out again and signed the necessary forms. My issue I'm having now and refuse to contact your call center, why is my debit order not been setup. The bill is now just pilling up and no debit order has come off, please have management look into this and get it sorted for the end of next month as this is not my fault the call center is not doing what instructed to do so.