Bad field Tech support experience

<p>Yesterday a field tech came to look at why my dsl line has been slow for months,as of 09:48AM i have not had a single minute of internet connectivity at all,nevermind slow connectivity.at 11:00 AM i received an sms that my fault has been resolved but i didnt have internet,so how can it be resolved?</p> <p> </p> <p>I phoned yesterday afternoon to reopen the fault report to have the tech come back and fix whatever he broke,and nobody came today,i phoned this afternoon again and i get told they are looking into it remotely,how do you fix a physical line fault remotely?</p> <p> </p> <p>If your tech was on-site,and does exactly the opposite of what he was supposed to do,and then no priority is being given for a reopened call is nonsense.I went from slow internet to zero internet after he was done,and I am thrown in the back of the line to wait another 3 working days.only this time with no service at all which has been paid to be online.I have also noticed that the operator(who was very helpful) mentioned that he wasnt in my area today,thats why he didnt attend.So after he left me in a worse position I am supposed to wait until he gets another call in my area so he doesnt drive all the way just for me?</p> <p> </p> <p>Please Telkom,get your field tech service up to the same level as your mobile services,but thats a long way to go</p>