MC
Megan C

1 reviews | Active since Jun 2020

29 Mar 2026, 16:24

Bad experiences over and over

Megan Inez Claasen Telkom is a brand I do not want to use or even utter the name. Endless problems with Telkom. Now I am handed over to attorneys. To pay for what service???? Service has not been provided. I want everything cancelled with Telkom immediately. My service was deactivated as I was told is your procedure when placing the order for relocation. Mind you it was the second order that had to be placed because the first order was cancelled. I suffered without fibre since January!!!! Mind you I placed my first order for relocation in November or December 2025. Finally the Openserve guy came to connect my service and tells me Telkom will send another Openserve tech out to further install my fibre, 2/3 weeks the first tech calls me to find out if I am activated yet.... No was my obvious reply as I do not want to phone Telkom again. When he followed up with telkom my order had been canceled, so I had to yet again place another order. Which when followed up was cancelled AGAIN!!!!!!!!!!!!!!!!!!!!!. telkoms service is pathetic. this is not even my first encounter of putrid service from telkom. the reason why it so long to get the orders place initially was because of an outstanding amount that was charged to me by telkom due to pathetic customer service 2 YEARS AGO. Get your selves in order and get my account cancelled NOW!!!!!!. And I am not a Karen, I rarely complain about poor customer service but when it affects my quality of life being dependent on using fibre to work.

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