Bad experience with their business

Hi

I am experiencing very bad service with Telkom regarding their online service. I app**** for the cellphone contract with Telkom on line service on the 25/11/2017. The following day which was on the 26/11/17, I received a call from them to confirm my order. Month end of November, my account was debited while I have not received the package. I rushed to their outlet, but they could not assist me, instead they gave me the number (10213) to contact. I tried the number, but at the time I could not get through with that number. Eventually I used their complained mail service line ********** With back and fort I received the package from them on the 14/12/2017, but it was wrong... I had to phone them on numerous occasions to come and collect the wrong package, only on the 2/01/2018 they managed to come and collect the wrong package.

To this day, no one is telling me anything regarding my cell phone that I order, but on the other hand they have debited my account without even me using the cellphone..

Can someone help me in getting through this company as their call center is a piece of s****.. they can't help me with anything and their managers are always out of the office..