Bad Experience with Telkom

I took up a Telkom ADSL contract that was offered telephonically by the Telkom Sales department. I was to pay R299 per month for the 1st 6months, then after that, I was going to pay R599. Everything went well until the month-end when I received a bill of R1155.88. I called the sales department and they assured me that I was on an R299 per month promo and that the billing department was overbilling me. They advised me to call the billing department for them to correct the error.

The billing department told me that it was the sales department who had to correct the problem. I went back and forth trying to resolve the issue but nothing seems to work. I requested that they cancel my service since they had already suspended my internet service even though I had been paying the agreed amount of R299 per month.

Now they are traumatizing me with letters of demand and threatening to take legal action against me. I am in the process of suing them for this traumatic experience.