BAD EXPERIENCE WITH DEVICE REPLACEMENT

I honestly regret taking out insurance with this company. I got ****** in May 2024 and I am still waiting on my replacement device till now I paid the excess of 4500rand in Jun 2024 and my claim was approved immediately after then I was informed that my device was currently on the way in August ..mind you they didn’t even give me a choice to choose the device I wanted , the agent on the phone just told me what device I was getting. On the 18th of August I was supposed to receive the device and I am still waiting on that even now because apparently the device went missing from the courier company, I have been calling their agents from Telkom numerous times and had to constantly repeat myself the whole time and all of them kept on promising to call me back and that never happens I spoke to agents Xolani , Milicent and many more I then requested for ,Mamello who is a manager and even with her she promised me a call back and that also never happened.The only way I knew that my replacement device is missing was from me having to take matters in my own hands and calling the courier company numerous times as well and they advised that my phone is missing and they are doing an investigation..mind you I am still paying for the phone that I don’t even have ..Telkom is still deducting despite showing me that they don’t really care in assisting me with my query and I am honestly so disappointed in how they have been blatantly ignoring my request.I really regret taking up the contract with Telkom .I have been what I was supposed to pay which is the R4500 excess amount and at one point I had to send the same proof of payment to them twice despite having already sent that a while ago. The service is appalling and I am so frustrated. Me rating Telkom a 1 star is a stretch because they honestly deserve no rating at all.