Bad experience with CS

Been dealing with this billing issue for 2 weeks now, every-time they say the same thing

My account was debited twice for an amount that had already been paid and telkom creating more problems than solving the one i currently have

I used to love telkom and recommend them but no im starting to hate every encounter with customer service and will be telling everyone no to use them at all

Somebody please get my account sorted i want my money back

When i asked for a survey i got hung up on , and btw this was by a manager