Bad experience, bad services

Call centre, you hold on for an hour and a half if your lucky then they transfer you to another dept then you hold on for another hour and a half if you luck.<br> They suspend the service you did not asked to be suspended. then when you don't ask for something to be stopped they do and say it is because of non payment, you phone back the next day the billing dept says they did not asked to suspend the acccount. We even have the account where telkom says we paid......???? And then out of the blue the suspend out ADSL- internet connection and then tell us we must wait 30 day's. This is unbelievable and very bad bad service. We have always been excellent payers.