BAD experience at Mall of Africa Telkom trying to port a number and rude staff

Telkom branches are not aligned with their processes and documentation required for certain services. I am trying to port a number from Vodacom to Telkom (Because of my experience with Vodacom I moved to Telkom) and the first attempt at East Rand Mall was unsuccessful (They required no documentation, they verified me with the details I provided). Without me knowing that the Vodacom contract first need to go over to pre-paid I tried it a second time at Menlyn Mall which was also unsuccessful (They required at least a soft copy of my ID thus I presented it via my cellphone). Now after the Vodacom contract has expired and went over to pre-paid I went to Mall of Africa's Telkom branch, besides the fact the support staff was extremely unhelpful and rude I now all of a sudden need a physical copy of my ID which is certified??? Come on! Can you please just get your processes and requirements inline! Which is acceptable at one branch surely need to be the same at another!!!