Bad experience

I would like to express my dissatisfaction with the service I recently experienced from Telkom. I took accepted a contract which was initiated be Lindo, I must say that getting someone to sign up is a seamless experience because it is another sale in the bank. The first debit order was collected easy after I accepted the debicheck. There after it just went uphill twice in a row they did not go in to my account to collect the debit for the subscription I agreed on. 1st one as per them they tried to take money on 31.05.2022, no "successful". I made called through to find out when the debit will run. I made manual payment on 08.06.2022 to bring my account up to date. June again no debit went through my a account. I called in and was told that they will resolve the matter. I sent my banking statement and proof of payment for 08.07.2022. Nd no one came back. When I called them again total I was then advised that they went into my account on 15.06.2022 without notifying me and.they didn't find funds, this was after I was told that payments automatically updates within 48 hrs. No data and airtime was loaded for the two months not because i didnt pay but because they failed to action an already active debit. How difficult can it be to tell a machine to collect beats me. I cannot deal with ineffecient processes and *********** staff. They keep making excuses and fail to solve the problem at hand. My id number is *** and my service number is ***