Bad EXPERIENCE

I have been a Telkom customer for many years. I must say, since last year, their billing system has been a horrifying and terrible experience. Currently, my credit is being negatively impacted solely by Telkom. I am on the verge of paying off my contract this month and terminating it completely. It is unacceptable that I must track whether they are fulfilling their agreed-upon duty to debit my account on the 25th of every month. Instead, they are debiting on the 28th, 29th, or not at all. This is excessive. I am trying to build my credit record, and they are ruining it.