HP
Henriette P

1 reviews | Active since Jun 2012

10 Mar 2016, 09:44

BAD EXECUTION OF LINE ORDERS FOR BUSINESS

I ordered 3 lines from Telkom on 01/03/2016.<br> 2 normal lines and 1 ADSL line.<br> Normal line references: ***A and ***A<br> ADSL line ***<br> <br> Contacted service centre on 07/03/2016 to confirm dates for installation. <br> To start with they had the wrong address on 1 of the orders (a Howick address!!).<br> They only picked up the 1 normal line and the 1 ADSL line order.<br> After giving them the other reference number, they picked it up and promised that they would consolidate 2 normal lines for installation on the 10th and ADSL line on 18th.<br> This morning technician arrives (as promised), but tells me that he is only here to install 1 line.<br> Phoned service centre again: No note of consolidation and in fact no date given for 2nd installation on system yet.<br> Consultant says he can do nothing. Asked to speak to supervisor, but he is not available.<br> Tried chatting to consultant on \chat\" function on web, but they have no access to business account information. Asked for e-mail address for business queries, but apparently none exists!<br> <br> THIS IS THE KIND OF SERVICE I AM GETTING FROM TELKOM when STARTING MY BUSINESS!<br> <br> <br> "

0
Replies (1)
Telkom
Telkom's reply10 Mar 2016, 09:50
Official
Hello pelzer99,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.