1 reviews | Active since Jun 2012
BAD EXECUTION OF LINE ORDERS FOR BUSINESS
I ordered 3 lines from Telkom on 01/03/2016.<br> 2 normal lines and 1 ADSL line.<br> Normal line references: ***A and ***A<br> ADSL line ***<br> <br> Contacted service centre on 07/03/2016 to confirm dates for installation. <br> To start with they had the wrong address on 1 of the orders (a Howick address!!).<br> They only picked up the 1 normal line and the 1 ADSL line order.<br> After giving them the other reference number, they picked it up and promised that they would consolidate 2 normal lines for installation on the 10th and ADSL line on 18th.<br> This morning technician arrives (as promised), but tells me that he is only here to install 1 line.<br> Phoned service centre again: No note of consolidation and in fact no date given for 2nd installation on system yet.<br> Consultant says he can do nothing. Asked to speak to supervisor, but he is not available.<br> Tried chatting to consultant on \chat\" function on web, but they have no access to business account information. Asked for e-mail address for business queries, but apparently none exists!<br> <br> THIS IS THE KIND OF SERVICE I AM GETTING FROM TELKOM when STARTING MY BUSINESS!<br> <br> <br> "
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
