Bad, disgusting service, how can they still be in operation ???????

Telkom double debit my account in Oct and when calling them, there best advice is go to the bank and withdraw the debit. im still waiting for them to call me back after i was told by the consultant on the 8Nov the supervisor will get back to me. i know receive a new account with the incorrect billing again for end Nov. disgusted with the service, Ive even cc'd in management but still no call no email. The worst part is if i want to cancel this poor service of a contract for wifi /ADSL i need to pay a penalty.

worst service ever in my whole life.