BAD, DISGUSTING SERVICE!

Telkom-Bad service EVER!!!. I ordered a phone (Iphone8) , they deducted funds in my bank account without informing me that they would do so. I spoke to 4 consultants trying to find out what was happening. I spend the entire day on the phone but NO one could assist me, they kept on telling me to call various departments, you would swear it was kind of a marry go around event. (****ED). after a week a got an sms saying my order is on the way. and following day i got my order, i tried to contact them but could not get through at all. I than went to the store and asked them to assist me with porting my current number to Telkom, the sales assistant was so adamant that she won't be able too and that they do not do such in store. i repeatedly asked her if she was sure because it sounds so wired that they cant because they were also Telkom. she than told me that she does not understand why people keep on buying phones online because problems comes back to them at the store. i stood there like a stupid person because deep down i knew she could help me but with the attitude she gave me , she basically refused. i asked her Name she said she was Nashua. The store is in Tygervalley Mall in Cape Town. and I asked her what i can do she said she does not know and does not know the number i can use to contact Telkom TEAM. When i got back from work after lunch I called the Contact centre from the number 081 180 which i got from a friend and they also told me to go back to the store because thats the only place i will be assisted as they cant online. and she sounded very surprised that the store could not help me.

I am very upset because all of this is wasting my time. and still my phone is not activated. Telkom has a bad service PERIOD!