1 reviews | Active since Aug 2017
<p>I was offered the 2 for one devise promotion over the phone in February 2016. 2 Huawei Tabs. One of the tabs became faulty in October 2016. After numerous phone calls it was eventually collected for repairs in January 2017. Returned 6 weeks later. Was again faulty in April 2017 and after numerous phone calls was collected for repairs in June 2017. Got an SMS that the cost to repair was more than the device was worth! I called them and they told me the device was out of warranty. I argued that I had not had 12 months of use out of it due to their tardiness in collection and repair. Now I get a SMS to say that I have to pay an assessment fee before they will return the unrepaired tab back to me. It seems to me that this is their method not to pay for repairs....take months to collect and repair until the devise is out of warranty and then try to get the customer to pay an exorbitant amount for the repairs. Last time I will fall for a Telkom Mobile deal for sure!!!</p>
Hi Sharon
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Hi Sharon
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Hi Tumelo
Thank you for your prompt response. This is an absolute first in my Telkom experience!
My cell number is *** - ID number is *** 086. I was given no reference number. The IMEI number of the faulty device is *** and it is a Huawei Mediapad T1 8"
Regards
Sharon Nortje
Hi Tumelo
Thank you for your prompt response. This is an absolute first in my Telkom experience!
My cell number is *** - ID number is *** 086. I was given no reference number. The IMEI number of the faulty device is *** and it is a Huawei Mediapad T1 8"
Regards
Sharon Nortje
Hello Sharonortje,
This response serves as a follow up on your query,
Please be advised that in order to get the device fixed you will need to pay the quotation fee requested from the repair centre. As per terms and conditions the device warranty is only 12 months.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Hello Sharonortje,
This response serves as a follow up on your query,
Please be advised that in order to get the device fixed you will need to pay the quotation fee requested from the repair centre. As per terms and conditions the device warranty is only 12 months.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
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