Bad data management policies by telkom

Hi.. So during the lockdown I depleted my monthly data package. Then I bought an extra data from telkom about 80gigs once off data, come the 1st of May I hadn't used up all my data.. So with the new month I received my normal data package.. But I CAN'T USE MY OTHER DATA, until my normal data is also depleted then I can continue using it. Which means.. The left over data(the once off) is gonna expire before I even get to use it. Who wants to loose at a time like this That is unfair.. I paid for it, I should be able to use it. It's lockdown.. We're trying to work from home.. And do school work at the same time My que is.. Who comes up with policies that rip customers off.. Esp when they paid for such services.. Worst of all when I purchased it I wasn't informed about this policy I'm not happy with telkom at all This is a *******