Bad Custormer service

<p>Hi Launa </p> <p>This is now the third time I post this post with nothing being done. </p> <p>What should I do to be helped. The Area Manager doesnt respond to emails, no one helps.</p> <p> </p> <p>The complaint again..</p> <p>I was contact and said I should call back this number ********** 370 and no one answers the phone!!</p> <p>Only to be send the following sms.</p> <p>"DEAR THATO MAHUMA YOUR DEVICE HAS BEEN DEEMED OUT OF WARRANTY AND HAS BEEN QUOTED R5634.03 INC VAT. PAYMENTTO TELKOM REPAIRS, ABSA ********** 175 REF NO TRL034505 QUOTE VALID FOR 7 DAYS. A CONSULTANT WILL BE IN CONTACT WITH YOU SHORTLY. TELKOM MOBILE"</p> <p>THIS IS TOTALLY UNACCEPTABLE. I NEVER USED THIS PHONE IT WAS RECALLED AFTER A FEW DAYS HAVING IT. AFTER IT WAS BROUGHT BACK IT DIDNT WORK I TOOK IT BACK THE NEXT DAY, I SHOULD GET A REFUND OR CANCELL THE CONTRACT NOT BE QUOTED TO PAY. THIS IS UTTER NONSENSE!!!!</p> <p>HOW IS THAT POSSIBLE.</p> <p>I NEED THIS TO BE ESCALATED TO THE HIGHEST MANAGEMENT. I AM GOING TO THE OMBUDSMAN WITH THIS!!! I CANT BELIEVE PEOPLE ARE TREATED THIS WAY!!</p> <p>REGARDS,</p> <p>THATO MAHUMA</p>