Bad Customers service

<p>I have been fighting with Telkom for a year and a few months now, i had a landline with them and i was forced to closed it when i relocated to the new apartment since the place didn't have telkom lines. I then took a 2 year contract router with them, it's been a nightmare ever since. Everytime i call i get transfered to a number of people before i can get someone to assist me, that if i get lucky to be assisted, billing is crazy, reconnecting fee, interest, etc. One might argue and say i signed up for it, yes i did and take full responsibity for that but i was never told what i was signing up for, fare enough the consultants are making sales and the company is making business but the truth of the matter is, i have been embushed and taken advantage of by this company. I tried getting a contract that i signed, it was just a waste of time because they told me a fairytale. Today i called to set up a debit order, i was transfered so many times that i spent almost R30 airtime. So tell me, what is one to do if facing such a situation? Did i mention that my account status changes from time to time, from mixed account, mobile account to business account.</p>