Bad Customer Support from Telkom

Telkom has failed on numerous occasions to assist with my fiber line. For the last 5 weeks we have had internet connection problems. After establishing that it was not the the line , but rather the wifi transmitter on the router, we took the router to Somerset Mall Telkom Direct Shop. At the shop, they booked the router in for repairs and sent it off. There was also no technician available in store (apparently only 2 stores in the whole of Cape Town have techs - Helderberg is a bit far from the CBD for that kind of run around - Somerset Mall should have an appointed person). The shop assistant informed us that it could take up to 3 weeks to repair, leaving us without internet for that period of time!!! When we inquired about another solution to keep us connected for this period, shoulders were shrugged and bucks were passed. They even mentioned us BUYING another router for the meantime. We asked about a replacement or loan router and were told A. They did not supply loan items anymore; and B. a replacement would only be actioned on report from the repair centre. We feel that this is unacceptable. We rely on an internet connection for our home based business, TV streaming and communication. We have had to buy extra amounts (out of budget) of airtime and data from our cellphone provider in order to stay connected. The shop assistant also said he would email us about the booking - a week later and still no word. It is also impossible to contact the shop directly - calling their landline redirects to the 10210 number! Communication within and from this "Communication" company is severely lacking!!! We feel that Telkom does not care about its customers, and would like to cancel our contract.