Bad Customer Services

I just opened a case against Telkom SA SOC Ltd. via the Consumer Protection Unit at the Department of Economic Development, Tourism and Environmental Affairs (EDTEA) KwaZulu-Natal. I have been with Telkom for fours years now as their customer which I have four mobile contracts with Telkom and I have never experienced such immoral and shady service that Telkom has portrayed against me. This started when they cut off my service this month June 2021, when I enquired to Telkom why are my services are suspended, they told me is because I have an outstanding amount owing to them when in fact I paid the full balance that was due on the month of May 2021. When I enquired again why was the so called 'outstanding fee' not included in my May 2021 invoice, I was told the amount only reflected on their side after they have released the May 2021 invoice, then I said how would I suppose to know that there was an outstanding amount when you (Telkom) did not include it on my May 2021 invoice, then they told me to pay the outstanding amount manually then my services will be reopend.

My question is why cut off my services when they know they did not include the 'outstanding fee' on my May 2021 invoice and then expect me to pay the outstanding amount manually, mind you Telkom already included the so called 'outstandng fee' on my June 2021 invoice but my services are still suspended, why include the so called 'outstanding fee' then continue to suspend my services?

Since I have four contracts with Telkom, four different people use those contracts including myself, not only did Telkom suspend my contract, they suspended all four contracts, which means they inconvenienced everyone who uses the Telkom contracts which are under my name.

My advice to anyone who uses Telkom wishing to renew their contracts to cancel them as soon as possible and those who want to have a new contract with Telkom to stay away from them. Telkom has no morals and I'm cancelling all my contracts, all four of them with Telkom as soon as possible. I'm sticking with Cell C, they know how to treat their customers well.