Bad Customer Services

I bought airtime last Friday at Pep Stores, R100 & R50 voucher. R100 did not load, phoned Telkom on Friday to resolve the matter and was promise that it will be sorted within 72 hours. Phoned them yesterday once again, just to find out the matter was never been locked on their system. Was promised again that I would receive an email today, still nothing? Can someone please resolve this at Telkom!!! I\m running a business from home and was revered to 8ta from a friend and so far I'm not happy with your service. sudve stayed with CellC."