CP
Craig P
1 reviews | Active since Jun 2018
27 Jun 2018, 11:01
Bad Customer Services!!!
I upgraded my Telkom ADSL from a 2mbps to a 10mbps line in March 2018 and was promised that I will be receiving my new MODEM and LITBOX within a week of the upgrade. I have spoken to numerous Telkom agents and was promised they will deliver my devices week after week....... It is now the 27th of June and I still haven't received any of my devices!!!!!
(Telkom still manages to send me the bill via post every month).
Telkom you were once a great company.......
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Telkom's replyOfficial
09 Jul 2018, 09:11Good day CraigPretorius101
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
We are missing some vital information pertaining to your query , we also require the ID no , Order no please.
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply09 Jul 2018, 09:11
Official
Good day CraigPretorius101
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
We are missing some vital information pertaining to your query , we also require the ID no , Order no please.
Regards
Gerard
Telkom Social Media Team
Best regards,