MvdB
Maxie van der Berg

1 reviews | Active since Sept 2013

24 Apr 2017, 12:44

Bad Customer Services

<p>On the 01/04/2017 an payment was made R 1350.13. I keep on getting an sms notfication that my account is in arrears. I phoned and send the proof of payment through but a few days later the same sms is received. I have send proof of payment so many times through and today my phone gets suspended due to none payment. I'm horrified with the service I got from Telkom regarding this matter and still nobody has rectified the problem. Really its time to look at your customer service as it seems nobody does their jobs.</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply24 Apr 2017, 16:12
Official

Good day

Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.

E-mail address: ***
Subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply25 Apr 2017, 09:41
Official

Good Morning,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***8


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,