Bad customer services

I phoned the call center on the 06th November and app**** for the phone and was told within 7 days I will receive the phone and on the 10th November the money was debited on the account and after I week I phoned them was told its on the way 3 weeks later on the 26th I receive the order and the phone only takes micro sim card and now they enclosed that old big sim card that cant fit on the phone and now the Supervisor Anita said I must buy sim card for them to do the process. Suprisingly I can not as per them go to the Telkom store to get this resolved and the courier cannot deliver sim card. Now I must buy sim card and call them again this is ********. I have to use my money to buy sim card and be on the phone with them for another 2 hours. ***.