Bad customer service.POPI act not considered or adhered

I'm on a call with Telkom for the past 40 minutes and speaking to Preciouse Sefure, who is now advising me that Telkom cannot assist me with cancelling an ******* debit order and there is no manager or supervisor on the floor I can speak to.

Preciouse has made it clear that if "they want to assist me " I have to give to a police station and get an affidavit with my certified ID copy stating I dnt have an account with them. The apparent accounts I have with telkom were opened via phone call and no due diligence , compliance or information protection was done to make sure that they are opening an account for the right person. I have requested to speak to a manager and finally preciouse has got Mandla Makungo (Team leader ) on the line who also insists that I have to go to the police station to get an affidavit as that is their process and if that process is not followed nothing will be done on their end. For some reason they do not have a number or email to share for the ***** department who are responsible for this matter. *** Today: 25/03/2020 Time: 12:27