Bad customer service. Very bad

Good day.

I have a very bad bad experience with Telkom that is not resolved even now. I port my number from Vodacom to Telkom mobile on the 20th of December. Vodacom sent me an SMS to say that my number has been port to Telkom mobile. I put on the sim card that i bout for Telkom mobile on the 24 just to check if i was active. I bought R10 airtime and well it went in. From there i was sure that the sim has been port to the new network. Then i started getting whats apps saying that my phone is off. So i asked someone to call me while i was with them. The phone call didn't go through. Now i started to be concerned thenbi phoned Telkom mobile yesterday the lady i spoke to unfortunately i forgot the name, said the manager was gonna call me soon as he was done with the porting. So today i saw nothing was happening. I phoned again and spoke to Kabelo. He said no reco shows that i spoke to anyone and that nothing has beed done about the matter. What really upsets me is thats from the 24th i haven't been able to receive phone calls and im really upset as nothing is happening. Please intervene.