Bad customer service ...Useless

I have placed an order on the 19th August 2019 For a ADSL uncapped. Sales lady said within 48 hours I would receive my order number ..I waited a week for the order to be captured .. Never the less called in again complained the order got captured got an email stating the order was captured .. Waiting and waiting today called in to see how far my order is gave the order number.. Just to find out order is not captured .. Not the sending it to management and IT this was done on the 28 th when the system showed an error .. I am so fed up with telkom I just want to cancel the application as this is now to my knowledge not an order as yet !! Get a manager to call me asap or I will go in an cancel this application ! i am done *** I have not been assisted since I placed this order