Bad Customer Service - Telkom Southgate Branch (South Africa)

@Telkom, I needed to cancel my month to month contract. I initially called your Customer Contact Centre also known as the Billing department and they referred to your branch. I went to Southgate Mall, where I was assist by Mashidi Mudikwe who was very rude, her service was not only abominable but more of a scene from a horror movie. I couldn't believe the treatment I endured. Mashidi started off by getting annoyed with me and not willing to help me, it seems like she hated the idea of having to assist the last customer of the day. When I asked her why she was annoyed, she proceeded to raise her voice at me. I then found myself exchanging words with her, demanding that she respect me as a customer.

I'm also in Customer Service and I was never trained by my company to raise my voice, let alone exchange words with a customer. She refused to give my her name so I could report her, instead I was assisted by her colleague who had to intervene in the drama and now had to assist me and her own customer while Mashidi played on her phone with no care in the world. As I was leaving I broke into tears and Mashidi's colleague comforted me and asked me to sit down. Mashidi again with an attitude, took her bag and paraded across the service hall, yelling that I should learn to read my contract and again learn to act like a lady whenever I step out in public. May I ask that your deal with the matter and apply effective consequence management on Mashidi. She seemed very confident in her actions, which suggests that its a norm for her to give such atrocious service. Clearly her current manager fears her and doesn't know how to manage her behaviour.