BAD CUSTOMER SERVICE TELKOM, *****, ******

On the 12th of August 2020, around 13:55, I logged a call with Telkom for My Airtime that keeps on on disappearing and Airtime bonus they promise when you recharge, on that day I recharged with R40.00 and they promised me free R40.00 airtime which i didn't, and within 10 minutes my Airtime is gone, and I only made 2 calls, the operator told me that they working from home, she asked for my details and confirmed and i told her my query, she asked to hold on the line to confirm with her back office, when she came back after holding long, she told me that there's about 20 or 25 sms that are sent from my cellphone number to a vodacom number and that is why my airtime disappeared, and they are not sure about it, they will investigate, and they'll investigate why am i not getting my free airtime, at around 14:07 i received an sms saying "Your query will be attended to. Your case number is ***4", i waited until the 16/08/2020 and i didn't receive any call from Telkom, when i called in they told me my query will be resolved on monday and they promised to call me and provide feedback, nothing happened and i called them again on monday, still my call was not resolved, they told me they still investigating, I recharged with R80.00 on monday to see if the same problem won't happen again it happened, airtime disappeared after buying DATA BUNDLES, I use this number *** for business purposes. The following day i called telkom to check if my query is resolved and still nothing, they always promise me to send feedback, they took my email address, alt cellphone number but still no help until today, the also promised me that the manager will call me back, until today there's no response from telkom, it is now the 21/08/2020 and i don't have any answer from telkom about my case ***, those two incidents i mentioned are not for the 1st time happening, I wasn't sure of this disappearing of airtime and free aitime until i decided to call to understand. I am disappointed in telkom and would never recommend anyone to them, they are full of lies and they're ******.