Bad Customer Service Telkom Greenstone

I am very dissatisfied and dissappointed with Telkom Greenstone customer service. On the 18th October I app**** for fibre connectilvity at the Greenstone Telkom branch for my residence in Croydon. I was informed that I should wait 21 working days without being provided with a reference number to track progress. After the 21 days was up 9th November 2018 I popped into the branch to determine progress, I was advised that the application was sent to HO for processing and the branch couldn't track progress, I was told they would follow up the application and contact me. I have been following up every week at the branch since the 9th November 2018 by physically going into the branch and met the Branch Manager Mildred Mabuel and Area Manager Carla Engelbrecht who promised to call me back regarding this query but to this date 23rd December 2018 no installation or information is available. I am really frustrated and to be honest if I count the cost of up and down to the branch it really isn't acceptable to have this level of service. I had a bit of relief a week ago when I received a parcel in the post with the fibre router however no communication regarding installation. HELP HELP