Bad Customer service Telkom

I am writing to express my disappointment with the poor service I received from Telkom Mobile and the *********** validation with the fault on my Samsung A33.

I purchased the Samsung A33 in Aug 2022 and after 4 months it starts giving problems with charging when the phone run dead. With loadshedding there is no time to keep the phone on and battery runs dead. With that I booked it in on 14 Feb 2023 (JobNo:TRJ169632) After 2 weeks I went to the Mobile shop to find out what is going on. They did not have any feedback. After a week I emailed back and forth to Kgomotso. No repaired contacted me and any explanation to what the fault on the phone is. I only received only a sms to pay R3202.12 the phone is still under warranty! They didn’t even phone to say what the problem is. With Kgomotso not knowing what the fault is and could not give me the complaints no (which I requested many times, but she is ignoring me to give the complaints no) I did not receive any explanation. After a while she confirm that the repairers said there is a scratch in the corner of the phone.. but I was furious since this has absolutely nothing to do with the charging fault???? They could not explain nor contact me after so many requests to do so? This phone’s charging ability is at fault and Telkom doesn’t want to repair it even if the phone is still under warranty. Not only my phone, but a few other Samsung A33 has these problems?? This is a very disappointing experience seeing that I renew my contract with Telkom every year. But this time I’ll cancel all and move to another service provider which will assist in adequate costumer services. I had to pay a quote rejection fee of R189.75 not to fix the phone for R3202.12. But they can’t even say what they want to fix, and also the phone is still under warranty! I paid it on 15th March. I requested Kgomotso to send me the fault description and why it is not under warranty with my phone. She confirmed that the repaired said it is because of the scratch and the camara glass is chipped. I informed that there is nothing wrong with the camara glass since I took pictures of the phone within the Telkom shop, the day I booked it in. Nothing was wrong with the phone and I have my proof on that. I requested to send back my phone where I will take it up further. However I am still waiting on the Complaints No. Up and till now I haven’t received any call or my phone?? It is now 3 weeks after I pay the rejection fee and still, I haven’t received my A33 back???? Where should I go with this lack of interest to service clients???