BAD CUSTOMER SERVICE: TELKOM

I should advise people that they should not take telkom contract as they add subscription fee without you knowing. Then for the call center to resolve your issue it takes more than 2 days and then they decide that they cannot assist you. From Calling Ronewa Makuya and sending her proof of payment and then she tells be she is busy i should call 081180. So, i dont understand why did i waste my time calling and sending her what she requested and not be assisted at all. Then i had to drive to telkom @Mall55 and be assisted by Obakeng Kungwa which he was very helpful 10/10 and checked my account and it turns out telkom needs to refund me. Could i recommend that call center people should just not be available as they are not helpful at ALL. i would rather drive to telkom then to call the useless call center and its system that is most the time down. I am looking forward to not having to renew my contract next year. Thank you, TELKOM, but NO THANKS. I will not recommend friends and family to use TELKOM