Bad customer Service, Suspended Line

I have been asking Telkom every single day to unsuspend my line for the past two weeks. All the agents are telling me the line will be unlocked within 5 Hrs. But still nothing happens. i spoke to over 15 agents so far. I am unhappy with their service so bad, Imagine the inconvenience of being being disconnected for so long not owing anything, they say they will still bill me for this month, even when am not in the wrong. Telkom does not give a damn about their customers.