Bad Customer Service. Lies and run arounds.

I am so so so disgusted by Telkom Mobile customer service agents. They keep giving me the run arounds and not able to resolve my query. On the 9th October 2017, i called and spoke to Lebo Tsatsinyane, 8:48am and asked her to blacklist(block) a contract phone for me. She sounded unsure about what she was saying, she sounded like a trainee. Lebo Tsatsinyane promised that the phone had been blocked and advised that an sms will be sent with an ITC reference confirming that the phone was blocked. Till this day, i have not received any feedback nor sms.

On the 13th October 2017, 10:43 am, I called and spoke to Gugulethu Mbatha. She also claimed the phone will be blacklisted and that in 2hrs the phone will no longer be working. She also claimed an sms will be sent. Nothing has been received and no one bothered to call me back.

Then I called again on 18th October 2017 9:38am and spoke to Zama. Zama told me that he will arrange for someone to call me back regarding my query. I am still waiting Zama.

On 19th October 2017 4:47pm, i spoke to Brenda. That girl put me on hold for a good 50 minutes then hung up on me. UNBELIEVABLE. The reaons she put me on hold for that long is because i asked to speak to the Supervisor. She claimed the supervisor is busy on another call. She never got back to me and instead she hung up on me after being on the call for 57 minutes.

Telkom Mobile i want answers regarding my query. Why is it that every time there's a query, you people hide behind sticks but come debit day you are quick to debit my bank account? Am flippen disgusted by your intolerable service.