Bad Customer Service - Irene Mall

<p>So I visited the telkom Irene mall store last week wanting to port my number to the network. I was then told by the store manager Trinity Mampane that they do not take bank statements as proof of residence. Even after I told them that I had another sim with them which I registered using my ID and bank statement. I was then told by Trinity that her branch and Hatfield branch had different policies. I then requested her to call customer service which she done and we asked the operator if my bank statement was enough as proof of residence which the operator agreed was allowed. Trinity still did not want to help me and said I should try another branch if I feel aggrieved. I ended up going to Hatfield to do my number porting. But the service I got from the Irene Mall branch specifically from Trinity Mampane left a sour taste in my mouth.</p>