Bad customer service - Incorrect Billing Double Debits

1 May I went to Telkom to query my bill, at dobsonville Mall, I discovered that my package price had increased. Thus was not communicated to me, fine! I then requested to be downgraded. I spoke to a lady and she said she will cancel my package and sign me up to a new one.

on the 07th I got a call to say they want to install my new device, since it was the 07th I requested to have it installed at the end of the month. 30th May the guy came and installed it and took the old device along with him.

On the 04th of June I went to rivonia village to query my invoice as I was double invoiced. I was told to call 10210 of which I did that immediately and the consultant said my invoice only gets updated on the 6th of every month therefore can’t help me with anything.

12th June I called again and I’m told my previous WiFi subscription was not cancelled when they installed the new one and I then cancelled it again case number: ***A On the other hand I was transferred to the billing department for them to amend the incorrect billing, the lady also escalated my cancellation case number: ***3 She then confirmed that my account was fixed and I will be debited the correct amount which is R385

21 June I realized that my invoice has not updated to the correct amount, I called Telkom and the lady told me that my account has been discounted with R124, she then continues to say that R619 is credited. As I was asking questions she said she’s downloading my invoice and ever since she was downloading the invoice, she came back and hung up the phone.

26 June I’m double debited why???? Iv been running around like a headless chicken trying to get this resolved and I still have not received any assistance or