Bad Customer Service from TELKOM and COURIERIT

The worst service I've received from telkom Mobile 10213!! I'm due for an upgrade and 3 weeks ago I called to order an IPhone 13 and I was advised they're out of stock and I had to wait another week when the new stock will be available.

On the 9/01/2024, an order was processed and everything was confirmed, delivery scheduled within 7 working days...I STILL DONT HAVE MY PHONE!!

The drama started on 12th, when I received an sms from COURIER IT, advising that they couldn't deliver my order due to an address, to my surprise I get deliveries from Takealot, Zando, ASAP etc and COURIERIT couldn't locate my address. I didn't even get a call from the driver advising that his getting lost, nothing!!!!

I made a decision to call COURIER IT and they told me same thing, I asked why wasn't I called when the driver was getting lost, the lady I spoke to had no answer and asked for a landmark, I gave them Barman larry Tshirt bar ,which can be found on Google, and they advised it has been updated, and delivery will be scheduled for the 15/01/2024. On the 15th i called COURIERIT to confirm delivery will still take place and i was advised yes they are still waiting for an available driver and my parcel will be dispatched, i then again called TELKOM to follow up with them, and i was advised theres an issue with my address and i further advised them about the feedback i got from the couriers, and note im making all these calls no one is updating me about my order from Telkom, the agent said he escallate the matter and feedback will be given within 24-48hrs. On the 15th afternoon still no delivery!!!! I called COURIERIT on the 16th t find out why delivery was not done, and i was advised the parcel was returned back to sender TELKOM, no one communicated that with me, i then called TELKOM to get further assistance, i was advised that the order will be reissued because the address was updated. On the 17th i called again requesting to speak to a supervisor and i was told none of the supervisors are available and a call back will be requested , I'm still waiting. On the 17th still I was advised that my order had been canceled and I need to place an order again with a different address and still this was not communicated, no one called me , I'm the one making calls every single day. My daughter still doesn't have her phone, I'm so disgusted with the level of service from both TELKOM and COURIERIT. I want my phone!!!