Bad customer service from Telkom

<p>Ever since i joined Telkom Mobile have i had endless billing issues? Every month since September 2016 is my billing incorrect. They said I cancelled a Wi-Fi unit with them that i never took in the 1st place and billed me R10111.95 for it because i cancelled the unit. Numerous case or reference numbers given to me every time I called in, here is but a few; ********** 8, ********** 6, ********** 0, ********** 1. Telkom’s turnaround time is 72 hour for any issue that is 9 working days. I have signed a debit order on my account. They then sms me to say i have not paid my account....... so I have to deposit the money in their account that i do gladly, only problem again is the reference number they give me to link to the deposit is incorrect. They then cut my service as it takes 72 working hours for them to correct my problem once again. As a result of their wrong billing I noticed that they have listed me for the R10111.95 on ITC reflecting that I am a bad payer. The last person i spoke to on his issue was Mbalenhle Mathe (M) ********** on the 4/5/2017 she told me it will take 48 working hours this time today is 108 working hours later and 7 e-mail later with no reply see below:</p> <p> </p> <p>Good day</p> <p>Please can you let me know when this issue below will be sorted?</p> <p>It has been now 104 working hours waiting for my clearance letter?</p> <p>I was told the turnaround time will be 48 hours. </p> <p>Last time I tried to call Telkom I had to hold on for more than an hour and up to know no one has bothered calling me.</p> <p>Up to now nothing has been done.</p> <p>As I write this mail I am holding on once again for a manager as the call centre cannot assist.</p> <p>I see that Telkom is not interested in providing a service at all or is bothered at all.</p> <p>I really have tried to be patient up to know. I am sending this mail to HELLP PETER as well with the hope someone at Telkom take responsibility for the issue at hand.</p> <p>I have hand never in my life such band treatment and service from a service provider.</p> <p>If perhaps this mail find someone at Telkom that do care and take pride in their job please call me on.........</p> <p> </p> <p>Note to self: never to use Telkom ever again for as long as I live.</p> <p> </p> <p>Thank you for not assisting</p> <p> </p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Casper Van Niekerk</p> <p>F&I Business Manager</p> <p>AVIS Car Sales: Croydon</p> <p>A division of AVIS Budget Rent A Car, South Africa</p> <p>Registered Financial Services Provider</p> <p>FSP Licence No: 11338</p> <p> </p> <p> </p> <p>At AVIS Budget People will always be More Important than Cars</p> <p> </p> <p>Refer a friend or relative to us, and earn R 500 commission if they buy a car!*</p> <p>Simply click “reply” and send us their details.</p> <p>*Terms and Conditions Apply</p> <p> </p> <p>From: Casper Van Niekerk <br /> Sent: 20 May 2017 09:52 AM<br /> To: 'Mbalenhle Mathe (M)' ********** /> Subject: RE: CLEARANCE -</p> <p> </p> <p>When will this issue be resolved?</p> <p>You said it will take 48 hours.</p> <p>It has been 80 hours later and still no reply or call from any Telkom employee.</p> <p>What a bad customer service once again from Telkom.</p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Casper Van Niekerk</p> <p>F&I Business Manager</p> <p>AVIS Car Sales: Croydon</p> <p>A division of AVIS Budget Rent A Car, South Africa</p> <p>Registered Financial Services Provider</p> <p>FSP Licence No: 11338</p> <p> </p> <p> </p> <p> </p> <p>At AVIS Budget People will always be More Important than Cars</p> <p> </p> <p>Refer a friend or relative to us, and earn R 500 commission if they buy a car!*</p> <p>Simply click “reply” and send us their details.</p> <p>*Terms and Conditions Apply</p> <p> </p> <p>From: Casper Van Niekerk <br /> Sent: 16 May 2017 02:41 PM<br /> To: 'Mbalenhle Mathe (M)' ********** /> Subject: RE: CLEARANCE</p> <p> </p> <p>Been holding now for longer than 1hour?</p> <p>Cannot hold any longer. Cannot even leave a message?</p> <p>Can someone please call me back</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Casper Van Niekerk</p> <p>F&I Business Manager</p> <p>AVIS Car Sales: Croydon</p> <p>A division of AVIS Budget Rent A Car, South Africa</p> <p>Registered Financial Services Provider</p> <p>FSP Licence No: 11338</p> <p> </p> <p> </p> <p> </p> <p>At AVIS Budget People will always be More Important than Cars</p> <p> </p> <p>Refer a friend or relative to us, and earn R 500 commission if they buy a car!*</p> <p>Simply click “reply” and send us their details.</p> <p>*Terms and Conditions Apply</p> <p> </p> <p>From: Casper Van Niekerk <br /> Sent: 16 May 2017 01:46 PM<br /> To: 'Mbalenhle Mathe (M)' ********** /> Subject: RE: CLEARANCE</p> <p> </p> <p>Been holding on the phone for 45 minutes now?</p> <p>No one is answering any calls?</p> <p>Can someone please call me on ............ today still.</p> <p>Thank you</p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Casper Van Niekerk</p> <p>F&I Business Manager</p> <p>AVIS Car Sales: Croydon</p> <p>A division of AVIS Budget Rent A Car, South Africa</p> <p>Registered Financial Services Provider</p> <p>FSP Licence No: 11338</p> <p> </p> <p> </p> <p> </p> <p>At AVIS Budget People will always be More Important than Cars</p> <p> </p> <p>Refer a friend or relative to us, and earn R 500 commission if they buy a car!*</p> <p>Simply click “reply” and send us their details.</p> <p>*Terms and Conditions Apply</p> <p> </p> <p>From: Casper Van Niekerk <br /> Sent: 16 May 2017 01:30 PM<br /> To: 'Mbalenhle Mathe (M)' ********** /> Subject: RE: CLEARANCE</p> <p> </p> <p>Good day</p> <p>Any feedback yet?</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Casper Van Niekerk</p> <p>F&I Business Manager</p> <p>AVIS Car Sales: Croydon</p> <p>A division of AVIS Budget Rent A Car, South Africa</p> <p>Registered Financial Services Provider</p> <p>FSP Licence No: 11338</p> <p> </p> <p> </p> <p>At AVIS Budget People will always be More Important than Cars</p> <p> </p> <p>Refer a friend or relative to us, and earn R 500 commission if they buy a car!*</p> <p>Simply click “reply” and send us their details.</p> <p>*Terms and Conditions Apply</p> <p> </p> <p>From: Casper Van Niekerk <br /> Sent: 16 May 2017 01:02 PM<br /> To: 'Mbalenhle Mathe (M)' ********** /> Subject: RE: CLEARANCE</p> <p> </p> <p>Good day, it has been more than 48 working hours.</p> <p>Where is the letter you said I will receive.</p> <p>I am still on ITC. When will I be removed?</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Casper Van Niekerk</p> <p>F&I Business Manager</p> <p>AVIS Car Sales: Croydon</p> <p>A division of AVIS Budget Rent A Car, South Africa</p> <p>Registered Financial Services Provider</p> <p>FSP Licence No: 11338</p> <p> </p> <p> </p> <p> </p> <p>At AVIS Budget People will always be More Important than Cars</p> <p> </p> <p>Refer a friend or relative to us, and earn R 500 commission if they buy a car!*</p> <p>Simply click “reply” and send us their details.</p> <p>*Terms and Conditions Apply</p> <p> </p> <p>From: Mbalenhle Mathe (M) ********** <br /> Sent: 04 May 2017 12:05 PM<br /> To: ********** /> Cc: Casper Van Niekerk ********** /> Subject: FW: CLEARANCE</p> <p> </p> <p>This message originated from outside your organization</p> <p><br /> </p> <p> </p> <p>Mbalenhle Mathe</p> <p>Representative-customer service</p> ********** <p><br />From: Mbalenhle Mathe (M)<br /> Sent: 04 May 2017 12:01 PM<br /> To: Aphiwe Gwanya (AB)<br /> Subject: CLEARANCE</p> <p>Good day</p> <p> </p> <p>Trust you are well.</p> <p> </p> <p>Please assist. Customer states Telkom listed him on credit ITC whereas he does not owe Telkom anything. Customer would like to be cleared on ITC records and he would like a clearance letters.</p> <p> </p> <p>Customer details:</p> <p> </p> <p>customer name:CASPER VAN NIEKERK <br /> ID:<br /> FA ID: ********** 49<br /> BAR ID: ********** 16<br /> Affected number: ********** 863<br /> Alternative number:<br /> Email:</p> <p> </p> <p>Your assistance will be highly apprciated.</p> <p> </p> <p>Reegards</p> <p> </p> <p>Mbalenhle Mathe</p> <p>Representative-customer service</p> ********** <p><br /> <br /> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br /> This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br /> available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF<br /> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>