Bad customer service from Telkom

<p>My modem, which is a contract modem and only 6 months old, stopped working more than a month ago. The callcentre says sorry you have to take it to a Telkom store to have it checked. Since there is no Telkom store in the town where I live I drove 400km (800km in total)only to find out that that Telkom store closed it's doors. Know my choices are to either drive ****m (1200km in total)or pay a call out fee if Telkom sends a technician. If lightning is the cause they will not replace,which I understand but now I cannot determine that it was lightning for sure. Either way I am forced to buy a new modem since I am paying for a service which I cannot use because Telkom does not care about its customers. </p>