BAD CUSTOMER SERVICE FROM TELKOM

At end of July 2015 we went into our local Telkom branch to move our current 8ta account of which the contract period ended - Tel no *** to prepaid. Case no ***3. We were billed again for Sept and when we phoned the call centre on 3 Sept were told that they tried to contact my husband and he was unavailable to confirm the switch so they closed the case. Dates they phoned 4/8/15, 21/8/15, 7/9/15. I spend about 20 minutes with the consultant trying to explain that we need this resolved asap. I was informed that they are only allowed to phone the customer 3 times. Why did they wait 17 days before they phoned again? I then went into our branch again on 9 Sept and they opened a new case - no ***2.<br> Upon phoning the call centre today and spending 41 minutes with the operator I was told that they have to phone again to confirm cancellation and that can take 20 days. I asked for email address to complaint and was put on hold for another 10 min after which I ended the call. When I phoned back and spoke to Natebela was told they do not have email address I must contact HelloPeter. Why did 1st consultant not tell me this?<br> It is unacceptable and poor service and we must pay!