Bad customer service from Telkom

Ref: Case No. Case No. ***3 and Telkom Account No. ***.

Dear Sir/Madam

I trust that you are doing well. Referring to a case and Telkom account numbers as well as the communication below, I would like to bring to your attention that I am an existing Telkom customer with three contracts under account number: ***. I noticed recently by mid-September 2022 that my details (Name &Surname and address) were incorrectly captured on my statements. They were captured as ( CSIR CSIR. 12 BESEMER ROAD, JOHANNESBURG, HERIOTDALE, 2094) instead of my correct personal details. This is a challenge as I cannot claim my tax return for working at home with statements/invoices that reflect incorrect names and addresses. I then visited Telkom Springs mall on Saturday 18/09/2022, where I got assisted by the branch manager Mpho Mabula who updated my profile with correct details. She mentioned that I will start receiving statements with correct details as of October 2022. I've requested her to get me a letter on Telkom letterhead confirming that account number: *** belongs to me and not CSIR and furthermore stating that my details were incorrectly captured and were corrected by Telkom on 18 September 2022. She sent a request to Telkom's back office. I then got an SMS on 21 September 2022 stating that my case was resolved. I got surprised as there was no email with the letter that I requested. I then visited Telkom Springs to do a follow-up with Mpho Mabula. She sent another request to Telkom's back office. To date, I'm still waiting for that letter which ties my hands as I cannot submit my tax returns without it. I would appreciate your intervention so that I can get the letter that I have asked for. I hope you find the above in order. Looking forward to hearing from you soon.

Regards

Setlabo Makgoba