Bad customer service

I was called by one of the telkom agents on the 08 August 2024 informing me that my account is due for an upgrade. The lady convinced me to buy a telkom cellphone and I ended up taking it.

Upon the receipt of the order on Wednesday the 21 August 2024, I found two phones in the box. I called to inquire with Telkom about the second phone and they indicated that they will arrange for the collection of the second phone so that I don't get billed twice. It must be noted that I did not apply for two cellphones and I requested for the second phone o be collected. I was promised that a call will logged for me and I have been following up with telkom assistance, with no assistance.